We now offer Route Shipping Protection for all order. This means in the event of any of the following the customer may receive a refund or replacement order: lost, stolen, or incorrect delivery.

Route is $0.98 cents for orders under $100 with incremental increases for orders exceeding $100.

We strive to ship out your order quickly, but we ultimately rely on the professionalism of the shipping carrier to make sure it gets to where it needs to go.  Much like life, sometimes mistakes happen and Route steps in to help right any wrongs. 

  • Orders that have purchased the optional shipping insurance are covered for lost, theft, or damage. The customer must wait until 7 days after your last tracking update to be eligible to file a claim with Route using your unique Route ID number that arrives in a separate email with your purchase. 
  • To file a claim use this link provided in your Route email or click the link provided below.
  • Claim eligibility deadlines are as follows:  Within 15 days of package marked delivered for DAMAGED or STOLEN and within 30 days from last tracking update for LOST items.
  • BC Limited LLC and Route Insurance liable for orders where an incorrect address was provided.

Click to file a claim here

Click for additional information regarding Route Protection Policy