Unless otherwise selected by the customer BC Limited reserves the right to choose the shipping carrier (whether it be USPS or UPS).
Apparel: Current in-house order processing turn time is 5 business days. (Hats, decals & patches fall under apparel. Please note that hats are taking up to 10 business days for processing due to embroidery turn times.)
Drinkware: Current in-house order processing turn time is 10 business days.
All orders that include either a backorder or pre-order item will not be processed until the order can be filled in its entirety.
Business Days Exclude: Saturday, Sunday, and all federal holidays. We do make our best effort to under promise and over deliver and we apologize for any delays you may receive due to the postal carriers currently being overwhelmed and understaffed.
For every order placed a confirmation email is sent which verifies your order has been received followed by a "thank you" email stating in part our turn times. When your order is packed a second email will be sent out containing tracking information. If there are any concerns regarding your order beyond what can be answered between these two emails please contact us at firstname.lastname@example.org with your full order information.
All glassware orders are insured. If your package arrives damaged please file a claim with the shipping carrier. If the shipping carrier denies your claim, please forward all correspondence between you and the carrier to email@example.com along with your order number.
USPS Insured Package claim:
UPS Damaged package claim:
In the event of failed delivery due to incorrect/incomplete address customer is responsible for all additional shipping charges. If the customer elects to instead cancel order customer may be refunded less shipping cost and 15% restocking fee for items.
Lost/Missing/Stolen/Not received/Damaged Packages
For all lost/missing/stolen/damaged packages customers are to file a grievance with the respective carrier. Once the package is received by the respective mail carrier, from us, it becomes the full liability of that shipping carrier. We will not send replacement items for delayed, missing, not received, or damaged parcels. Links to file claims/missing mail listed below:
USPS Missing Claim: https://www.usps.com/help/missing-mail.htm
USPS Insured Package OR International: Claim: https://www.usps.com/help/claims.htm
Packages Marked as DELIVERED but did not receive
Please keep in mind that USPS often marks a package as delivered before it even makes it to a delivery truck. Give your item one or two days to show up. If it still has not call the USPS dispute number, 888-877-7644. Provide the rep with the USPS delivery confirmation number for the order (DC #). This will open a thorough investigation into every step in the delivery process.
*BC LTD is not liable for packages that USPS, or any shipping carrier, has marked delivered but are not received. Please follow up with your local postmaster or shipping carrier for possible mail theft.
*All drinkware items are meticulously packaged in a 5 step process. BC LTD is not responsible for drinkware items that are damaged during transit. Please file a claim with carrier as glassware orders are insured.
* Please note that any order containing a pre-order, or back-order, item will NOT be processed, in full, until the pre-order/backorder item arrives. Please order items separately if you do not wish to wait.